Business Development & Support Executive

Business Development and Support Executive is responsible for driving lead generation, managing the sales cycle, delivering effective sales presentations, providing customer support, and maintaining strong client relationships. What we are looking for: • Lead Generation: Identify and develop business opportunities through diverse channels, generate and qualify leads. • Sales Presentations: Deliver product demos and presentations, showcasing product features and benefits. • Contract Negotiation: Liaising and negotiating with prospective clients to close business opportunities. • Sales Cycle Management: Oversee the complete sales cycle, from lead generation to closing deals. • Customer Relationship Management: Establish and nurture client relationships, ensuring satisfaction and retention, by addressing queries, and providing timely support. • Training and Support: Deliver product training to customers, assisting them with inquiries and issues. • Upselling and Cross-Selling: Recognize opportunities to upsell and cross-sell additional subscriptions to current customers by understanding their business needs. • Customer Feedback and Product Improvement: Collect customer feedback and insights regarding product usage, challenges, and improvement suggestions. • CRM and Documentation: Record customer interactions, sales activities, and relevant data in the CRM. • Industry Knowledge and Continuous Learning: Stay informed about product advancements, industry trends, and competitive landscape. Requirements: • Excellent communication and presentation skills. • Strong problem-solving skills and attention to detail. • Ability to handle multiple tasks and prioritize effectively. • Ability to work independently and in a team environment. The Business Development Executive/Customer Support Executive is responsible for driving lead generation, managing the sales cycle, delivering effective sales presentations, providing customer support, and maintaining strong client relationships.