Community Executive

Job description Hospitality Background, Key Responsibilities Operations: • Ensure quality control to address immediate issues, pre-empt potential future issues and identify areas for improvement. • Address day-to-day community issues including coordinating and managing building access as necessary. • Manage food and beverage offerings to ensure the quality and presentation are aligned with Bootstart’s brand. • Oversee the daily ordering and receipt of products from vendors. • Prepare the building expense reports and budgets for Management review. • Organize the move-in and move-out schedules to minimize member issues. • Support the Operations Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location • Train Community Associates and other Community Leads at your location. • Ensure a level of uncompromising cleanliness, including management of the team of Community Service staff at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard Sales: • Support the touring of new members when required. • Support the research of prospective members in the tour pipeline and support followup and closing requirements when required. • Support the referral of prospective or existing members to other locations when required. Hospitality: • Develop professional relationships with members and proactively gather information on their needs to identify both Bootstart and member services that could help them achieve their goals. • Identify and execute opportunities to connect members with each other. • Support the planning and supervision of educational, professional, and personal development events based on members’ needs and requests. • Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security. • Ensure best practices for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training.