- Resolve customer issues related to sales/delivery/pricing etc - Speak on behalf of the customers and raise their concerns to the management - Understand customer grievances and take appropriate action based on the SOPs - Running a customer survey, compiling the data and then sending it to the respective teams - Making announcements to customers regarding the schemes, promotions and other schemes which are run time to time by Elasticrun - Tracking the customer performance for the respective schemes
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