Customer Service Representative

Selected intern's day-to-day responsibilities include: 1. Support sales team in creating quotations, order entry and support general inquiry 2. Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence 3. Understand appropriate situation handling of specialized customer needs based on geography & requirement 4. Responsible for sustaining and continuing knowledge of existing and new products and applications 5. Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards 6. Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy 7. Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel 8. Provide quality service with 70-80 customer contacts/day