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About Company: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service. Day-to-Day Responsibilities: Engage with existing clients to ensure they are maximizing the value of MyOperator's solutions. Proactively contact clients to gather feedback and provide assistance. Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services. Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary. Develop a deep understanding of MyOperator's products and services to address customer inquiries and provide solutions effectively. Help identify opportunities for upselling or cross-selling additional products or services to existing clients. Requirements: Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients. Proactive attitude and willingness to take initiative in addressing customer needs and concerns. Ability to work collaboratively in a fast-paced environment, interacting with cross-functional teams to deliver exceptional customer service. Detail-oriented with strong organizational and time management skills. Basic understanding of customer success principles or previous experience in customer service roles is a plus.
MyOperator was started with a vision to help businesses utilise cloud telephony to improve their customer call handling as well as customer communication. With a team of five in 2013, we have now become a family of 180+, and the growth continues. We created this product with the belief that each customer call is a potential business opportunity. Our product helps businesses manage and optimize each customer call and enhance their customer calling experience. Today, companies all over the world are realizing the benefits and power of cloud communication. With our product, we want to expand both its knowledge and usage to businesses across the globe. We’re a team of creative and experienced people working towards improving on-call customer communication for businesses of all sizes and industries. We currently cater to over 7000 clients.
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