Operations

Principal Duties And Responsibilities: • Deliver building material projects • Support in developing point of views/key trends in building material industry • Procure exclusive rates and inventory deals for Homergize consumers • Contract and onboard new accounts in the allocated territory and manage the same • Negotiate with properties for promotions and better margins to increase business • Understand different categories in depth and how customers hire • Identify and onboard great service professionals across categories • Evaluate and verify existing profiles and devise innovative ways to enhance the quality of the providers • Interact with providers regularly to ensure active engagement on the platforms & resolve queries from providers on a case by case basis • Provide amazing support that establishes the trust for clients and vendor partners • Help our new partners get on the portal for the first time, build engagement with the platform over time, and provide a home base for the vendor community • Maintain partners' trust in Homergize platform as the skilled expert, troubleshooting and resolving issues • Use problem-solving and people skills to assure our partners of swift resolutions to their problems • Educate team members about various products and processes while independently keeping own know-how up to date • Ensure only the right set of vendors are onboarded • Ensure a great customer service, expert advice and active support to minimize customer escalations